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UPDATE ON OUR SERVICES IN LIGHT ON NEW BVA/RCVS GUIDELINES

14th April 2020
Based on the expected continuation of lockdown, the British Veterinary Association (BVA) in conjunction with the Royal College of Veterinary Surgeons (RCVS) have produced new guidelines for the veterinary community in the UK. These new guidelines come into action today.


As you are aware, at the start of lockdown we were advised to only see emergency cases or those that would become an emergency in the following 3 weeks and to not see routine appointments such as vaccinations and neutering.


However, now it is clear we are going to be living under these conditions for some time, things will need to change to ensure the health and welfare of our pets is not put at risk.


Going forward we will be seeing some vaccinations and neutering. We will assess each case individually on several criteria and decide whether it is appropriate to vaccinate or neuter. This does mean that your pet may not yet be eligible for vaccination or neutering. We will continue to maintain strict social distancing and will see each case on a risk assessment basis.


Urgent and Emergency cases will still be seen if appropriate, after going through a thorough telephone triage process.


Please contact the surgery if you have any concerns or feel your pet may due it’s vaccinations and we can advise you on this : dlgoddard@tremainvets.demon.co.uk or call 01993 703146.


We appreciate your continued patience now and over the past 3 weeks. We are still working with skeleton staff and may be extremely busy dealing with sick patients. If we take a little longer to answer the phone please bear with us or alternatively email the above address. Our emails are being checked regularly throughout the day and if your query can be answered this way, you may get a quicker response!


We are still here, working hard to try and keep both your pets, yourselves and our team safe.


Past posts re: Coronavirus below

WE ARE STILL HERE!

A huge thank you to all our lovely clients who have observed social distancing, enabling us to continue care for those patients in need.

We still ask you not to come into the practice and call when you arrive and we will advise on the next steps.

In line with the RCVS guidelines, we will only be able to arrange an appointment at the practice for emergency cases or those deemed to become an emergency if not seen.

However as stated we are always here to help and will have a vet available to offer advice via telephone or video consultation. Please call the reception on 01993 703146 for further advice and they will schedule you an appointment if needed.

Please be aware that we have temporarily shut the Carterton branch to minimise face to face contact.

Thank you for your continued support.

IMPORTANT UPDATE

In light of the Prime Ministers speech this evening and the understandable need for stringent restrictions announced, a small team will now provide essential Veterinary care only. 

Our polite request to you is, please don’t keep any routine appointments booked unless you believe it is absolutely necessary. 
If tomorrow you are uncertain or need further advice, please call 01993 703146. 
If you have a less urgent general enquiry please email: dlgoddard@tremainvets.demon.co.uk . 

We would like to reassure you that we will post regular updates to keep you informed. Thank you for your ongoing kind consideration during these difficult times. 

HERE TO HELP

Tremain Veterinary Group take the health of its employees and customers seriously and we want to let you know what we’re doing in response to COVID-19: 

Firstly, we would like to extend our hopes that you and your family stay safe in this difficult situation and want to say a huge thank you to all our clients who have kindly observed social distancing in the practice.

We understand that it is important to plan ahead and politely ask you call in advance and order repeat medications/prescription food as soon as possible. Due to the current situation we kindly ask that you pay at the time of ordering. Please also be aware that some medications are controlled drugs and can take up to a week to order.

Hand sanitizers are available and we request that you use these before and after the consultation.

If you are self isolating, we ask that you organise for someone else to bring your pet in. We can arrange for a vet to contact you via telephone before and after the consultation to discuss the situation.

Telephone consultations may be a more appropriate point of contact. We can arrange a consultation with one of our vets by appointment. We will be able to take payment for these over the phone when they are booked. However please bear in mind you may still be required to bring your pet to the surgery

Our out of hours service based at Medivet Woodstock will continue to run as normal.

62 Hensington Road, Woodstock, OX20 1JL  01993 811355

We would like to reassure you that our rigorous cleaning regime is in continual action.

Ps: Social distancing in our waiting room means that lovely Finn gets to enjoy having the waiting room to himself!